Resident Information

Contract Administration

Our Contracts Administration team would be happy to assist with any queries relating to your block or purchase.

You can contact the team at email hidden; JavaScript is required or by clicking the button below.

Design Application #

Please submit your Design Application to our team at email hidden; JavaScript is required

In your email please include:

Customer name
Lot details (including lot number and street address)
Builder name and email address
Site Plan
Site Elevations
Colour Scheme
Floor Plans

A member of our team will endeavour to provide an approval within 5 working days.

If you need to make changes or withdraw your application or have any queries, please let us know.

Parcel Property's Purchasing Guide

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Choose Your Builder

Purchasing land in a Parcel community allows you freedom to build your home from the ground up. Check out the Builder’s Portal on our website for all the information about your specific lot, to assist you in your building journey. If you are looking to purchase a house and land package, choosing your builder is the very first step in this process. If you are purchasing land only, then choosing your builder can occur in any part of the purchasing process.

Finance

Before we accept your offer, we need confirmation you have the potential to pay for it. This comes via either a Letter of Eligibility (LOE) from your broker (if you’re using one), or a letter of Pre-Approval from your bank. If you are making a cash purchase, please provide proof of funds.

Signing the Contract

You’ll need to present a valid photo ID to finalise the contract. This is also the time to nominate a settlement agent who will help you finalise the property purchase, including the transfer of land and stamp duty assessment.

Deposit

At the time of signing your land contract, you will need to have your land deposit ready. The amount, and when it is due, will be detailed in your land contract. You can pay the deposit online via EFT or in person at your local bank. No cash or credit card deposits are permitted.

Finance Approval

You will have 60 days to satisfy all of the conditions of your contract such as formal finance approval. Extensions beyond the initial finance period are not guaranteed, however, may take place if you are purchasing untitled land to align to the forecasted title date. Ensuring all your financial paperwork is in order from the outset will help streamline the process.

Settlement

Parcel’s settlement terms are generally 21 days from formal finance approval or the issue of titles, whichever is the later. This can vary between estates, so check with your Estate Manager. Once you receive confirmation that settlement has taken place, the block is officially yours!

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Frequently Asked Questions

If I have queries regarding my contract, who should I contact?
- You can email email hidden; JavaScript is required or contact the Contract Administration team at Parcel Property who provided you with a copy of your contract.
Who should I contact for deposit-related queries such as refunds or copies of receipts?
- Please send your queries to email hidden; JavaScript is required, where one of our team members will assist you.
Who should I contact to arrange access for valuers for finance purposes?
- For valuers needing access for finance purposes, please email email hidden; JavaScript is required. Our team will provide you with necessary information regarding site access and contacts. This information is often included in our title update emails sent to buyers, builders, and brokers.
Where can I get updates on Titles due or issuing?
- Please send your queries to email hidden; JavaScript is required, where one of our team members will assist you.
Where should I send queries regarding design guidelines?
- Please send your design guideline queries to email hidden; JavaScript is required, and the lead Contracts Administrator will respond.
Who should I contact for LDP (Local Development Plan) queries or questions about the zoning of my property?
- For LDP queries or zoning questions, please email email hidden; JavaScript is required, and our team will provide the necessary information.
Where can I find copies of BAL & Site Reports that relate to my property?
- You can access copies of BAL & Site Reports on our project websites 'Builder Portal' or email email hidden; JavaScript is required for assistance.
How can I address issues like site dumping, noise, dust, sand or detours?
- After settlement, you and your builder will take control of the Lot which means Parcel have little impact on what occurs on site. We recommend contacting your Builder with any queries, however, should you wish to discuss with a Parcel team member, please send an email to email hidden; JavaScript is required.
Who should I contact for stage plan queries (paths, light poles, street trees)?
- For stage plan queries regarding paths, light poles, or street trees, please contact email hidden; JavaScript is required.
Where can I find information about verge trees?
- Information about verge trees can be found on our project's Community Page or by contacting email hidden; JavaScript is required for assistance.